DELIVERY, SAMPLE DELIVERY & RETURNS
DELIVERY INFORMATION
Deliveries from The Branded Tile Company are either direct home deliveries (splashbacks, smaller tile orders and/or samples) or standard kerbside delivery for larger tile orders.
We aim to deliver all orders within 7-10 working days, between Monday and Friday and excluding Saturday and Sunday. Certain postcodes in Scotland and offshore islands* (Highlands and Islands) will incur additional delivery costs. Please contact us direct to avoid any confusion if you are located in the far North of the UK and we’ll calculate the specific delivery charge for you.
We will notify you via email when your order has been dispatched.
Most deliveries arrive via courier packed in recyclable cardboard, larger deliveries via an HGV and are direct to kerbside. Please let us know in the comments box at the point of placing your order if your property has restricted access, hazards or obstructions, e.g. narrow roads, sloped or gravel driveways.
Failure to inform us of these issues may result in the delivery being made to an alternative location or a failed delivery, rebooking a failed delivery will incur an additional delivery charge.
Due to insurance policies orders will not be unpacked or carried indoors by the courier.
SAMPLE DELIVERIES
RETURNS
Here at The Branded Tile Company in these uncertain times things can change so we are extending our returns. You can return any unopened, undamaged resalable boxes of tiles/ splashbacks to us within 30 days of your online purchase for a full refund (excluding any delivery charges). We can only refund full boxes of the same tiles and these must be returned to our head office address along with your original purchase invoice and we will refund you via the original method of payment.
We reserve the right not to refund if; the products are deemed as not being in a resell-able condition, if there is no proof of purchase, or if the products are returned after the 30 day period.
We aim to process all refunds within 10 working days of their return.
Due to the natural materials our tiles are made from we are unable to guarantee an exact colour match or shape from the samples.
We know how important it is to make sure you select the best look for your project. To help this we provide only full-size tiles as samples so you can check how the colour, shading and design matches your exciting plans.
Your sample tile (porcelain or glass) will arrive in a protective pack, via free first-class mail typically 1 to 3 days after you place the order.
DON’T FORGET - To help your project a little we will refund the £3 sample tile cost or the £5 splashback sample from the first order you place.